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Below FAQs are some common concerns of our customers while placing an order. If you have other questions, please send us an email at support@portablehunt.com.

ORDERS & PAYMENT

We offer worldwide shipping. So, you can place order from any country.

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

We process all orders in USD. When you visit our website, you may see the pricing in your country's currency. Later on, the order is processed in USD, at the most recent exchange rate.

Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information, this often solves the issue.

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. 

Please only click the “Place Order” button once to avoid multiple authorizations. 

If you continue to receive error messages, please contact us at support@portablehunt.com.

Unfortunately, we cannot add items to an existing order. Please place a new order for the item and email us at support@portablehunt.com. 

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder.

We are unable to cancel orders once placed. If you need to make a size modification please email us immediately at support@portablehunt.com. 

We generally process orders in stock items immediately, and once our warehouse has processed your order, we will be unable to make any changes.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. In any event, if the customer decides to cancel an order before it is shipped, please allow 48 hours for Customer Care to cancel and process any refunds. Once again your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

You can use our contact form to get in touch with us or email us at support@portablehunt.com

DELIVERY & TRACKING

We ship from our partnered warehouses & factories located in US, UK, Australia, Europe & China. So, please expect your items to be shipped separately (in case, you order more than one item) as all the products that you select may not be available in one single warehouse.

portablehunt.com offers worldwide shipping , All of our products are manufactured on-demand when ordered.

Production time takes approx 1-3 business days and shipping time is 4-12 business days in any given country. We use mainly USPS in case you live outside their remote area, we will ship with one of these couriers; FedEx, TNT, EMS or ARAMEX Express 

Yes, you can track your shipping through your tracking number provided in your shipping confirmation email. 

SIZES & STOCK

New items can sell out quickly, but we may get more soon!

Please contact us at support@portablehunt.com and we'll be happy to further assist you.

INTERNATIONAL TAXES & DUTIES

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. portablehunt.com cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from portablehunt.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to portablehunt.com.

This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

RETURNS & EXCHANGES

we are happy to accept for return, any product/item that is not used and still fitted with all security tags and labels and that is dispatched to us within 14 days of receipt by you. 

Of course you can – but only within a 14 day period upon taking in charge of the goods. Please ensure that that is not used and still fitted with all security tags and labels. All exchanges are based on stock availability. 

You cannot return/exchange items that have been used, damaged, or altered in any way.

PROTECTING THE PRIVACY & SECURITY

NO, we do not sell any kind of information that you provide us. Email addresses are strictly for following-up with you and to send newsletters of our promotions and coupons for discounts. That too, you can opt out of, by clicking "Unsubscribe" at the bottom of any of our emails.

Our website is secured by SSL. Our store is hosted on Shopify platform, which ensures all information is kept 100% secure.

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